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I wonder what's up with price matching at Kobo. They used to do it fairly quickly, but several times in the past month, it's taken a week or more, and once I had to send them a screenshot (not the first time, but it's been rare). I also had a 40% or 50% off coupon code fail recently, and when I talked to customer service, they immediately gave me a refund so that I could buy my book.
Also, my VIP expired a couple of days ago, and even though they sent me an email suggesting that I can use 4000 points to get a new membership, it's only giving me the option of spending $10 for one. Has anyone been else been able to buy a year's VIP membership with points in the last month or two after letting it lapse?
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