Quote:
Originally Posted by rgm
Thanks for this funny response. 
Seller was quickly response and he offered all this:
1. full refund.
2. paying postage for send it back.
3. Additionally he offered a (small) discount for the new one.
4. And because delivery was over 15 days (10 days was the quarantined from Spain warehouse) he also offered an another small refund for this.
So i think it is nice seller attitude.
I recommend the Official Likebook Reader Store on Aliexpress.
Robert |
Hi,
As i wrote Likebook Mars was faulty. I bought from
Official Likebook Reader Store on Aliexpress.
Seller promised to pays shipping cost ( ~22USD) to China back. (and some compensation for late arrive, it was a week over the max delivery time ...)
I sent item back and seller never ever answered to me!
Unfortunately Aliexpress can't -or won't- force seller to keep his word.
I spent hours, with different Ali customer service representatives, mostly was promising to help - always after long chats.
Ali cust service finally offered a coupon as a postage compensation because they ensured, that seller not answered to me.
I escalated this because that coupon would be valid only for few days and i was promised to get back the postage cost.
(Finally seller sent 19 USD?? as the postage cost - i assume Ali "ask" him- but never answer about the coupon he promised for replacement.)
So i got -most of- my money back, but i spent ~ 10 Hours with arguing- with helpdesk, stays days in hopeless -
So i think Ebay or PayPal buyers protection is much much buyer friendly than Aliexpress.
So finally I don't recommend Mars to buy from Aliexpress -especially from this seller/store. 
Sad to say it because Spain store could have been a big advantage!
You should consider to buy Likebook Mars from Gearbeast or Bangoods because you can pay by Paypal which is a lot more safe.