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Too bad the manual doesn't mention the little detail that holding the power button on a frozen Kobo for several seconds will force a shutdown. The only way to know you've successfully shutdown is to press and hold the power button again for 2 - 3 seconds, and the screen should finally change to the boot squares.
My Forma is, sadly, less than perfectly stable and I've become very familiar with this process. I need it roughly every 2 weeks.
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