Quote:
Originally Posted by Hitch
Report it to them. I'd encourage you to use the contact button to do so--in my experience, if you simply report errors or formatting through the "report formatting errors" option, nothing happens. If you contact them via customer service and tell them how crappy the reading experience is, they take action. Forcing someone to read ragged-right--which cannot be overridden--is just wrong. Leaving the alignment unset allows those users who have devices that allow overriding to do so.
Hitch
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I agree that body text should very nearly always be all defaults, but for this book, I think it is a legitimate choice to publish it ragged right. (Of course, it should be possible to override alignment.)
What really ticks me off is when a publisher specifies font height for body text. There is just no legitimate reason for doing that. Even though it is possible for the user to change text height, that is no justification for a publisher gratuitously making that specification.
As to contacting CS, I had a strongly negative experience over several weeks involving multiple chat sessions and emails with multiple reps that completely soured my outlook on resolving anything other than open and shut problems via CS.