Marianico, I'm pretty sure I can take the Mini apart, but not so sure that I can put it back together. Worst case scenario, it's what I'll have to try. The last firmware version that I saw was 3.4.1.
DNSB, I tried all of Kobo's methods for a factory reset, but I get no response on the screen, and the computer doesn't "see" the Kobo.
Thanks for the suggestions.
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