Quote:
Originally Posted by badgoodDeb
Include a codeword so they can get the 10% off. They'll feel privileged. And, the tiny few who do read it, will reduce your workload.
So you may have to TELL them about the coupon in there. But hide it well among the text!
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Believe it or not, we use that sort of carrot/stick approach, on edits. We tell them that if they use the proofing forms, they get charged X. X is very, very low. We then tell them that if they use emails, they're charged $Y/hour, which is a LOT more. Seems to have zero effect on their noggins.
I had a guy that's been blaming us, for us not receiving his emails. I'm 99% sure that it's because he's emailing our outbound notification email address, which is an outgoing-only email server. We tell them "don't email X, as that's an outgoing server." (I can't control this, before you tell me it's hopeless. I've had endless discussions with Teamwork.com about it, to no avail. Their PM app is actually designed for people to log in, and leave typed messages, etc., not be used as an email app, so they don't CARE that it's a major PITA for us. I've made
myriad requests--change it to X, do this, do that--my latest is, "can you at least change it to SAY "do-not-reply@..."?)
Anyway, so, I asked him "can you please check the emails that you sent us, that we didn't get, so that I can make sure that everything is working right?," Knowing full well that he'd see that he'd sent them to the wrong email address. He snarkily replied that it's not
HIS job to fix
MY problems, and that if
HE were running a business, he'd make
SURE to fix anything that might "alienate" paying customers.
Yup, a real charmer.
Now, mind you, here's the icing on the cake--his all-crucial edits, the "mistakes" that he found in the files, that
HAD TO BE fixed, before
anything else--they're all
hyphens added by the reading app, to the end of lines. Not a single thing was something we'd done, or added, or screwed up, etc. Nope.
Not a thing. The file's perfect, as-is. (Of course.)
I pointed out that he could see that for himself--that the hyphens were added by the reading app--by resizing the fonts, which we showed him how to do in the email that he received with the eBooks. I refrained from saying, "which you probably
didn't bother to read, nor download."
Hitch