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My typical problem has been internet either cuts out intermittently or altogether, I call for help, they have me restart my equipment, then they do whatever checks they can do from a distance. Then they make an appointment to send a tech a few days later, warning me that if the problem is in the lines inside my home there will be a charge. Then sometime in the next day or two I get a message canceling my appointment because they found and fixed a problem with their equipment in my neighborhood. I think this has happened 3 times in 3 years, always in the summer.
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