View Single Post
Old 01-23-2019, 02:05 PM   #32801
Hitch
Bookmaker & Cat Slave
Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.Hitch ought to be getting tired of karma fortunes by now.
 
Hitch's Avatar
 
Posts: 11,503
Karma: 158448243
Join Date: Apr 2010
Location: Phoenix, AZ
Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2
Quote:
Originally Posted by 4691mls View Post


I just want tech support to say "just to confirm, your problem is x____" and start moving on to fix it. A happy medium between the fake sympathy and "you're an idiot"
Well, in my defense, we TELL our clients, upfront, "Yes, we know that these instructions are long. we're sorry about that, but unfortunately, 99% of our publishers who come to us for print and eBooks, have never done this before, and don't have a) the software to review the ebooks, or b) the knowledge of what to look for, when they do review them. That makes our instructions sort of tediously long, because we have to direct you to a) the software, b) instructions to install it; c) the ebook files for you book; d) the instructions to open those in the readers, and d) the Guides that we've made, that tell you what to expect, in the eBooks, when you review them, so that you don't waste your time, or ours, reporting "conversion errors" that aren't."

I mean...we DO tell them why the instructions are long, and we also tell them, "if, before you came to us, you downloaded and reviewed other Ebooks, so that you are familiar with using them, and know what eBooks do, and don't do, then you can ignore all these instructions."

NOBODY downloads the Guides; NOBODY reads the instructions. NOBODY bothers. It's a source of constant infuriation for me. I fail, utterly, to see why my time is impinged, because they won't/can't/don't RTFI.

So, yeah...when they call me, whingeing and complaining, I tell them that if they'd bothered, they'd be reading their eBooks now, instead of wasting my time, because they haven't (read the instructions), just to have em TELL THEM the same s**t that's in the d**m instructions.

Hitch
Hitch is offline   Reply With Quote