Quote:
Originally Posted by poohbear_nc
TW: Please plug in the internet connection so I can remotely log in and diagnose your problem.
Me: *put down the phone and make some clanking noise on my desk*
OK, it's plugged back onto the internet connection. (It's not)
TW: Thank you. Yes, I can see your problem now. We will send you a replacement modem. Is there anything else I can assist you with today?
This really happened ....
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I totally believe it! Dealing with ISPs is easily my LEAST favourite tech support. Because I already know WAY more than they do about this stuff. If I call you, it's because YOUR equipment is horked. Not mine. And yes, I've already done ALL the things on your little script.
The good new is, my latest ISP seems to _sometimes_ get it. The last time I called, I was able to get past all that script stuff by saying "I'm an IT manager, have been for >20 years, and I've written >3 dozen books on this stuff, so can we just skip past all that and you look at
your fibre 'modem' and verify that you can see it and it doesn't need a firmware update? Please?"
He did, verified that it had current firmware, and then sent the local tech out to replace the modem. Tech walked in, took one look at my setup, and swapped out the modem, no questions asked. Sure enough, that fixed it. I went from 30k download speed back up to the 250k both ways that I'm paying for.