|
My recent experience with Time Warner/Spectrum phone support:
After shouting my way through the initial voice recognition recordings to get to a (presumably) live person:
Me: My old cable modem overheated and melted.
TW: Please unplug your modem and plug it back in.
Me: The modem has melted. I have no intention of plugging it back into my home electrical system.
TW: Is it online now?
Me: No. It melted and I unplugged the power cord and the internet cable.
TW: Please plug in the internet connection so I can remotely log in and diagnose your problem.
Me: *put down the phone and make some clanking noise on my desk*
OK, it's plugged back onto the internet connection. (It's not)
TW: Thank you. Yes, I can see your problem now. We will send you a replacement modem. Is there anything else I can assist you with today?
This really happened ....
|