Quote:
Originally Posted by 4691mls
I understand going through a script if it's basic troubleshooting steps, to make sure no steps are skipped.
The script I hate is the forced, fake-empathy "I understand, I know your service is important to you, blah blah blah". Unless they hire better actors to make it sound genuine, they should scrap it. I have run into this with chat support as well as on the phone.
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Well, you certainly
never have to deal with that at my shop, fersure. I tend to tell you "well, if you'd read the damn instructions we provide, this wouldn't happen." Ixnay on sympathy at our end! :-)
Hitch