MobileRead Forums - View Single Post - So is the Iliad really production ready and is the market ready for e-readers?

pdam · 09-14-2006, 05:24 PM

That's (as we say in the UK) pants - for someone who supports the product by buying it at a huge premium as a supporter and early adopter - this is not good PR for iRex.

As an example - I was an early adopter of the Psion 7 (which I still use!) and broke the screem connector through rough handling - When I reported it and asked for a qoute - a replacement code with some glue and instructions turned up in the post, no charge! OK - tht was unusual - but great PR ... and it made a really loyal user (more importantly an evangelist).

I dont see a problem with a charge for the service ... but a discount in return for useful info of the damage would be in Irex's interest right now ... and would have avoided any bad press ...

09-14-2006, 05:24 PM	#29
pdam Groupie Posts: 199 Karma: 100 Join Date: Aug 2006 Device: iLiad, iPaq, Psion5&7, Blackberry	That's (as we say in the UK) pants - for someone who supports the product by buying it at a huge premium as a supporter and early adopter - this is not good PR for iRex. As an example - I was an early adopter of the Psion 7 (which I still use!) and broke the screem connector through rough handling - When I reported it and asked for a qoute - a replacement code with some glue and instructions turned up in the post, no charge! OK - tht was unusual - but great PR ... and it made a really loyal user (more importantly an evangelist). I dont see a problem with a charge for the service ... but a discount in return for useful info of the damage would be in Irex's interest right now ... and would have avoided any bad press ...