I had to send my DR1000S in for repair 4 weeks ago. It took them more than a week and half to send me a Return box. In fact, when I asked about it a week after logging the call they basically told me they had not send it yet so my guess is that they can only send one when one arrives back to them. Now they've had my DR1000S since february 24 and I still have not heard back from them since. And how come so many are in repair ? I know for a fact that mine did not drop and yet the device suddenly became useless because the SD Card reader broke (well that's what I've deduced to be the problem myself). They were going to replace my motherboard too... they might as well just send a new device... ah but maybe those are in short supply too.
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