I have a Kobo Aura. I cannot get it Windows to recognize my Kobo on either my laptop (Windows 10) or my husband's desktop (windows 7). The kobo knows when it is plugged in, I press "connect to computer" then I get an error message from Windows 10 telling me usb device not recognized , the last usb device I connected malfunctioned.
It has worked in the past intermittently for me.
What I've tried tonight:
- tried multiple cables, including my husband's Kobo cable (his Kobo works fine BTW and is recognized)
- tried different usb ports (2 on my laptop) and with and without a hub (it never liked hub before)
- turned off the wireless
- done a factory reset (now have no books on it
).
call Kobo tech support (useless, they wanted me to clear my Google cache could not seem to get in their thick heads that I use Calibre, don't use Adobe digital editions, don't use Overdrive) and I don't want to transfer wirelessly
Apparently someone will call me back tomorrow but I don't expect much help from them.
Apparently I have the latest software on the thing but no books anymore.
Very frustrated, anyone help?
Do you think it is a hardware issue? It was bought last February 18th so it should be still covered under their 1 year warranty. I have the original box and bill.
Any suggestions?