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Recapping. So you buy at Amazon and request it via usb for pw2, the book file reaches pc ok. Goes via usb ok but fails to show on device, in device menus. I assume you can see it on device within a pc file explorer?
All I can think of is that the pw2 whih has been in aeroplane mode for years lacks some necessary firmware upgrade, and if you call Amazon that will be high on their troubleshooting ideas.
You say the method used to work ok. I am just wondering though if the pw2 needs to go online to get cover or metadata, or thumbnails, or if the usb transfer has 100pc of what is needed.
Or you have owned more than one pw2 and so as H suggested you are asking Amazon to prep it for the wrong device. Take a good look at my content and devices and see if any cross checks are possible e.g. via device Mac or device sn
So I think you need toilet the law go on line one time and let the device update its firmware... If that does not solve it then ask Amazon for help
I would update alf stuff also, not hard even if you have mostly forgotten how to, so you have a backup route of buy, send to k for pc, add to calibre , then pass tomdevice from there.
Just as a general principle it is good to have unlocked versions of all purchases.
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