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most likely she is not following the exact steps of the amazon link
i re-read it and you do have to select the target device for the book i.e. select from " my devices" where you plan to copy it to via USB, after you have downloaded it . if she is selecting PC, not PW2, that could explain it.
All I can suggest, if she want to do it amazons pay, is to print off the instructions, follow them exactly, call amazon if it does not work..
[ and maybe try another book e.g. a random free book, as a test run, to see if that shows up ok.]
Me, I'd do what most others here do, get it De DRMed & into calibre via K for PC, confirm it is readable in calibre, then copy it to wherever, however... as needed
the other way, with no personal wifi, is take the PW2 to a library or a coffee shop... somewhere with free wifi for patrons.... and use that to go direct from amazon to device.
if that is done with the device connecting securely and directly to amazon, it should be safe, even on public wifi - there is no need to type in credentials at any point ?
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