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It happens to my H2O ed2 v1, but it has been also reported in an Aura One or in a H2O ed 2 v2 (in other forums). Then, it seems not to be model dependent.
Maybe there is patch that is no compatible, but I have not been able to find it .
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On the Kobo H2O screen rotation works. On KOA1, I reset the factory settings, installed the latest firmware, and installed only one patch, "Enable rotation on all devices". And it does not work.