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descartes · 12-19-2018, 12:18 PM

jackie_w, Thank you for the prompt reply; however, I'm now thinking that a factory reset may not help resolve my issue.

Here are the details:

Kobo Aura ONE Limited Edition was purchased direct from Rakuten Kobo on 3/2/18 and registered via Windows 7 desktop application when received. At that time wi-fi was disabled since I only use calibre to load books. Two days ago I connected the Kobo via the Kobo desktop application and it automatically updated the firmware to version 4.10.11655 (I do not know what the previous version was).

Now calibre is giving me an error message:

calibre, version 3.35.0
WARNING: Failed: Kobo database version unsupported - See details

Your Kobo is running an updated firmware/database version. As calibre does not know about this updated firmware, database editing is disabled, to prevent corruption. You can still send books to your Kobo with calibre, but deleting books and managing collections is disabled. If you are willing to experiment and know how to reset your Kobo to Factory defaults, you can override this check by right clicking the device icon in calibre and selecting "Configure this device" and then the "Attempt to support newer firmware" option. Doing so may require you to perform a factory reset of your Kobo.
Device database version: 149.
Device firmware version: (4, 10, 11655)

Not sure what to do.

Thanks for listening.

12-19-2018, 12:18 PM	#6
descartes Member Posts: 13 Karma: 10 Join Date: Apr 2014 Device: Aura ONE Limited Edition	jackie_w, Thank you for the prompt reply; however, I'm now thinking that a factory reset may not help resolve my issue. Here are the details: Kobo Aura ONE Limited Edition was purchased direct from Rakuten Kobo on 3/2/18 and registered via Windows 7 desktop application when received. At that time wi-fi was disabled since I only use calibre to load books. Two days ago I connected the Kobo via the Kobo desktop application and it automatically updated the firmware to version 4.10.11655 (I do not know what the previous version was). Now calibre is giving me an error message: calibre, version 3.35.0 WARNING: Failed: Kobo database version unsupported - See details Your Kobo is running an updated firmware/database version. As calibre does not know about this updated firmware, database editing is disabled, to prevent corruption. You can still send books to your Kobo with calibre, but deleting books and managing collections is disabled. If you are willing to experiment and know how to reset your Kobo to Factory defaults, you can override this check by right clicking the device icon in calibre and selecting "Configure this device" and then the "Attempt to support newer firmware" option. Doing so may require you to perform a factory reset of your Kobo. Device database version: 149. Device firmware version: (4, 10, 11655) Not sure what to do. Thanks for listening.