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Old 12-19-2018, 12:19 AM   #54
AstralZH
Junior Member
AstralZH began at the beginning.
 
Posts: 2
Karma: 10
Join Date: Dec 2018
Device: Onyx Boox Max 2
Quote:
Originally Posted by Jmirko View Post
Yes, I used Company Portal to encrypt.
I can't remember which way I did the factory reset - it probably doesn't make a difference.
Good luck, and let us know how you succeeded!
Thanks for confirming, as I was not sure whether reset would work around the issue. I deregistered Max 2 by uninstalling Company Portal and reset the device through the settings menu. I was then able to update to FW 2.0.
I have reported the issue through feedback and keep it unencryped until they fix it. Meanwhile, I am using outlook OWA in browser. It is bad to leave the device unencrypted though.
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