Quote:
Originally Posted by Barbara1955
4-5 PWs within 18 months is WAY too many in my book. Freezing, Bad lights & more Both New & Replacements by Amazon. That's a whole Lot of 'faulty device/s'
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Piker. When Paperwhites first came out a user claimed to have eight replaced in two weeks. It amazes me that some people read happily for years with various Kindles and have no problems and other people have failure after failure.
Is the variable the Kindle?
I suppose one variable might be tolerance. I had a Kindle freeze on me and I couldn't even do a reset. I fiddled with it until I managed to get a hard reset and then I went on using the Kindle, it was out of warranty, and I never had another problem.
I had an occasion where the Kindle would only display half my books in the cloud when I selected "All". I could have shipped it back to Kindle but I chose to phone them. It took three days of a "team" working on the problem to solve it. It wasn't my Paperwhite. It was something on the server end. But, I could have mailed it back and gotten a new one.
In the years I've been using Kindles I had a blasted push button break and I returned a Paperwhite for having a "hotspot" that was in a spot, and at an angle, to interfere with my reading. I had a DX, a keyboard, a basic, and I've had every iteration of Paperwhite. Right now I have two PW3s. I had three but gave one away last week in anticipation of getting my PW4 in January. A number of happy people are still using my old Kindles. That's amazing when you consider some people get nothing but defective Paperwhites.
So, you can decide for yourself whether the variable is Amazon sends me "good" Kindles and saves "bad" Kindles to send someone else.