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Old 12-11-2018, 01:15 PM   #4
barryem
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Posts: 2,459
Karma: 68781975
Join Date: Oct 2012
Location: Arkansas
Device: Paperwhite 4
If your flash has failed there's nothing you can do to fix it. Amazon will probably replace it if it's under warranty.

However, that's a rare thing to happen and there are things you can try before you conclude that. It's possible that the file system or maybe the OS is corrupted. The first thing I'd do is restart the device. There's an option for that in the menu when you get into settings.

If that doesn't fix it then I'd reset the device. That'll reformat and re-install the Kindle's OS. This will deregister the Kindle and erase everything on it so make sure you've backed up anything you don't want to lose. Reset it, reregister it and copy a doc file to it and see if you can delete it. The odds are very good that this will fix it.

if not then it's probably time to start talking to Amazon about what you can do next.

Barry
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