MobileRead Forums - View Single Post - DHL --> sent problem

columbus · 03-04-2009, 04:10 AM

I wish I had spotted this thread before ordering a PRS505 from Waterstones.

Their customer service is a farce. 3 days to answer email, Phone staff polite but can't do anything.
Their courier delivery a total waste of time. I buy via courier a lot & normally do not have to request tracking details, I have had to ask Waterstones for this three times now and still do not have it.

They chose the courier and is therefore their agent not mine, so the fault is Waterstones
I wonder how many first time customers never buy from them again.

(Rant over, but be warned!)

03-04-2009, 04:10 AM	#47
columbus Wizard Posts: 999 Karma: 5487540 Join Date: Feb 2009 Location: In my own imagination. Device: Sony Prs 650, 505	I wish I had spotted this thread before ordering a PRS505 from Waterstones. Their customer service is a farce. 3 days to answer email, Phone staff polite but can't do anything. Their courier delivery a total waste of time. I buy via courier a lot & normally do not have to request tracking details, I have had to ask Waterstones for this three times now and still do not have it. They chose the courier and is therefore their agent not mine, so the fault is Waterstones I wonder how many first time customers never buy from them again. (Rant over, but be warned!) Last edited by columbus; 03-04-2009 at 04:16 AM.