Thread: Aura One freezes when reading pdf and charging
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Old 12-09-2018, 06:36 PM   #6
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by w26g View Post
Here's one sample file:

Link deleted by moderator

That file to reader and connect to charger. Then read and zoom pdf. I'm so disappointed to this reader. Had to reset it few times, because it's completely frozen. All books and settings are lost. Why this reader do not save settings to cloud?

I really need pdf support because all my work stuff are pdf's..
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I frequently read with the charger or PC connected on all Kobo ereaders. Not for any length of time, but, mainly to check something. This includes the Aura ONE. And just checking a PDF on it while connected to the PC, I could open it, page through it, rotate and zoom with no problems. There have been occasional reports of strange things happening when using these devices when connected to a charger. From memory, they have all been due to some combination of cable and charger/PC port, or a couple have been a faulty device. In the latter cases, when the device was exchanged, everything was OK.

If this is happening with all books, or all PDFs, then it is probably a device fault. It could be a firmware issue, so updating to the latest released for the Aura ONE is a good idea. If it is happening with just some books, it is likely something strange in the books. In that case, I'd like to see it to test, but that causes problems if it is under copyright. You can report this to Kobo for them to look at.

And what are you doing to recover from this? Holding the power button down for about 20 seconds should force the device to turn off. It should then turn on and restart without needing to be setup again. Are you doing something else?
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