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					Originally Posted by cubisticus  Hmm, I haven't heard anything yet from them - did you write them in english or french? Did you send them a copy of your bill or something like that? | 
	
 
I wrote to them in English.  I also took a couple of close-up digital images of the broken door and included the jpegs into my email.  And I included my physical mail address so they could just send it right out.
Derek