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Is there an Excuse for Kobo Forma Defects?
I traveled over 100 miles through a foreign country and walked 10 miles through a crowded panhandler infested Queen Street West to purchase a Forma that ultimately had to be returned because of the screen defect, notwithstanding that there was much about the device to like.
Let's assume, purely arguendo and total tongue-in-cheek, for the moment that Kobo Forma represents such an extraordinary leap in technology over Kobo's prior models that the observed defects are understandable and perhaps excusable.
If so, Kobo ought to be out in front of this issue, acknowledging the necessary trade-offs (defects) accompanying its (assumed) ground breaking technological bravado.
What they may not do is promote the device with defect-free advertisements and photos, and, when problems surface, sneakily lay back in their cushy corporate lair counting on the sheer nuisance value of returns and exchanges to discourage customer returns and maintain their bottom line.
Having said that, when Kobo recovers from the (assumed) giddiness of having launched this (assumed) mars-shot galactically-innovative (assumed) e-reader, and manages a reasonably defect-free version, I'm prepared to repurchase.
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