Quote:
Originally Posted by MGlitch
That’s not what the reply says at all. It says they want you to be satisfied and if they need to refund or replace your Forma for you to be satisfied they will you just have to ask them for which one you want to do
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On Wednesday, I sent an email to Kobo service about the light stripe. They asked for my firmware version number and I replied.
On Friday, my Forma had the front light problem out of blue, which is showed in my first post. I immediately contacted the online service for replacement. After waiting online for one hour, they said they cannot provide a replacement.
Then I received this email regarding to the light stripe today.
I am confused by their stance now.
Anyway, I have sent another email to check whether I can have a replacement or not.