Sorry to hear that the screen of your reader is damaged.
Quote:
Originally Posted by maus
Why do you think that this can't be covered by a warranty repair?
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I don't think that this
can't be covered by a warranty repair, i just say usually it
isn't covered - at least
in the US where i bought my reader.
Sony (and other manufacturers too) usually tells the customers that only drops or too much pressure on the screen can cause a broken substrate. So usually they are saying "It's your fault and not covered by warranty".
...and in most cases they are right.
In some countries "screens" are explicitly excluded from the warranty by Sony but in the EU this is not allowed as far as i know. Ask Sony UK for a warranty repair - maybe you will be in luck...