[squiresque]

After (regrettably) returning the Forma due to the lighting defect and other buggy device behaviors detailed in other threads, I contacted customer service to tell them that though I returned my Forma, I would gladly re-purchase 2 Formas if they would address the light defect.

Customer Service, oblivious to the fact that I had already returned my Forma, advised me to do a factory reset.

Upon reminding them that I no longer had the device, Customer Service expressed surprise that there is such a lighting defect.

After I provided a link to this thread, Customer Service expressed further surprise, thanked me profusely for alerting them to the problem, and declared emphatically that the issue would be "escalated" up the Kobo chain of command.

The next day I received the following email: "Before I actually escalate this issue, can you please provide me with the software version of your Forma?"

Of course I could not oblige because, as I explained in my reply, I returned my Forma. I then pointed out that since almost everyone to carefully examine their Forma for the issue appears to have detected the defect, and none of the promotional materials disclose the defect, it may well appear that Kobo is intentionally concealing a known defect in its promotional photos in order to induce sales. (There is a name for this behavior - it starts with an F).

As you might expect, I have not heard back from Kobo.

Sadly, I am also back to having to rely on my Oasis 2 after becoming addicted to the comforting glo of the Kobo natural lighting. My temporary work-around: a 12 US dollar pair of blue-blocking safety glasses from Amazon. Not bad, really.