Quote:
Originally Posted by Timboli
It also seems I am not the only one to have issues with Amazon staff being unable to grasp an issue. My belief is that part of the reason, is their biased mentality about customers, especially when an issue is not obvious to them. There is nothing quite like being treated as if you are some kind of dumbo or have unrealistic expectations.
And there is nothing I enjoy more, than having to spend an hour or so typing back and forth with an Amazon operator .... NOT! Sometimes over days.  |
Whenever I have an issue I phone them. I find it much easier to explain things over the phone than using a text chat system. Unlike you, I've always found their support to be outstanding - the best around, by a long way.