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Hitch · 11-14-2018, 05:07 PM

Unfreakingbelievable.

Had a client today, who'd written a book of poetry, call me about the INSTRUCTIONS, for downloading and reading her books, right?

She was in TEARS. About how it was "too hard" and "too complicated." That there was too much stuff in the email that "didn't pertain to her." (Really? How does she know?)

TEARS, for the love of GOD. I am so completely over this nonsense. I mean, who gets into TEARS, over instructions?

I actually lost it with her. I told her, when she insisted that "there has to be a better way!" (her idea of a better way, of course, being that I'd magically reach through the net, install everything she needed, open the books, etc., FOR her) that yes, of course there's a 'better way.' The better way would be, when a publisher decides that they're going to publish ebooks, that they go out, download free eReaders and free eBooks, and learn how to download and open eBooks, themselves, on their OWN computers. An insane idea, I know.

I realize that's an outrageous expectation and demand--the outrageousness of thinking that someone who starts a small business should actually do some RESEARCH, should actually have some vague idea of what the hell they're selling--yes, yes, I'm an absurdist, to expect such a thing!

Unfreakingbelievable, in 2018, when there are thousands of blogs, videos, etc., above and beyond what WE provide, about using eReaders, downloading and saving files, the Mystery of File Extensions, and so forth, that someone cannot read instructions and follow them! What is WRONG with people?

I mean, I get it. You're a publisher only because you either cannot, or will not, get a publisher. Thus, you're "stuck" DIY. Fine--then DIY. Don't expect everyone else to compensate for the fact that you don't want to BE a publisher. If you're going to do it, for cripes' sake, at least pretend that you want to try to do a good job at it.

TEARS. Bloody CRYING, because she was expected to READ instructions. I ended up wasting an HOUR, an HOUR on the phone with her, because she insisted on continuing to call--even to the point where she blocked her Caller ID, rightfully thinking I would no longer pickup. Outrageous.

Hitch

11-14-2018, 05:07 PM	#32600
Hitch Bookmaker & Cat Slave Posts: 11,503 Karma: 158448243 Join Date: Apr 2010 Location: Phoenix, AZ Device: K2, iPad, KFire, PPW, Voyage, NookColor. 2 Droid, Oasis, Boox Note2	Mother of HEAVEN. Unfreakingbelievable. Had a client today, who'd written a book of poetry, call me about the INSTRUCTIONS, for downloading and reading her books, right? She was in TEARS. About how it was "too hard" and "too complicated." That there was too much stuff in the email that "didn't pertain to her." (Really? How does she know?) TEARS, for the love of GOD. I am so completely over this nonsense. I mean, who gets into TEARS, over instructions? I actually lost it with her. I told her, when she insisted that "there has to be a better way!" (her idea of a better way, of course, being that I'd magically reach through the net, install everything she needed, open the books, etc., FOR her) that yes, of course there's a 'better way.' The better way would be, when a publisher decides that they're going to publish ebooks, that they go out, download free eReaders and free eBooks, and learn how to download and open eBooks, themselves, on their OWN computers. An insane idea, I know. I realize that's an outrageous expectation and demand--the outrageousness of thinking that someone who starts a small business should actually do some RESEARCH, should actually have some vague idea of what the hell they're selling--yes, yes, I'm an absurdist, to expect such a thing! Unfreakingbelievable, in 2018, when there are thousands of blogs, videos, etc., above and beyond what WE provide, about using eReaders, downloading and saving files, the Mystery of File Extensions, and so forth, that someone cannot read instructions and follow them! What is WRONG with people? I mean, I get it. You're a publisher only because you either cannot, or will not, get a publisher. Thus, you're "stuck" DIY. Fine--then DIY. Don't expect everyone else to compensate for the fact that you don't want to BE a publisher. If you're going to do it, for cripes' sake, at least pretend that you want to try to do a good job at it. TEARS. Bloody CRYING, because she was expected to READ instructions. I ended up wasting an HOUR, an HOUR on the phone with her, because she insisted on continuing to call--even to the point where she blocked her Caller ID, rightfully thinking I would no longer pickup. Outrageous. Hitch