Quote:
Originally Posted by Timboli
Unfortunately, I've had prior dealings with them and know exactly what they are like. They somehow fail to comprehend what you are telling them until you spend an age doing so, then when they finally get it, they offer commiserations and say they can't do anything, but will pass it on to some body or team, who are the only ones who can do anything, but who are usually busy and so can't promise anything. So guess what happens? Nothing.
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I can only say that my experience has been completely different to yours. I've spoken to Kindle support innumerable times. If they can't fix a problem themselves, they pass it on to the technical team who do indeed generally fix it pretty promptly.