Thread: Firmware Update Update 5.10.1.1 cleared all my books
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Old 11-06-2018, 11:56 AM   #16
Robmonster
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Posts: 250
Karma: 548228
Join Date: Nov 2011
Location: UK
Device: Paperwhite, Voyage + Oasis2
Quote:
Originally Posted by rcentros View Post
I've never heard of it either. It sounds like some kind of corruption or bug in the update process. It might be worth getting in touch with Kindle support and letting them know it happened. They might have seen it before and your specific experience could help them to trace out the reason (or bug).

Are you able to successfully reload everything, including collections?
Apologies for the lack of updates, for some reason I wasn't getting email notifications of replies.

I tried restarting the device fully many times, the books didn't come back.

Anyway, my collections all resynced without problems and /most/ of the books redownloaded ok. All official Amazon purchased books have been fine but I've has an occasional personal document that just refuses to redownload. On those occasions I had to delete the document from the library and email it in once more.
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