Quote:
Originally Posted by tunnel bore
I've got a similar but slightly different problem following an automatic upgrade to 5.10.1.1 on a Paperwhite. My download books refund to open and the error message advised deleting them and re-downloading ("An error occurred. If you purchased this item from Amazon, delete the item and download it from the Cloud."). I did, it didn't help. I tried tried copying across a PDF via a USB link that won't open either. I've tried a hard-restart and a reset; neither worked. I've tried purchasing a new book and that queues for download, re-queues and re-downloads repeatedly. Yet to find a solution that will let me open anything. I appear to have a paperwhite brick.
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I am curious as I have a similar issues with my Oasis2. For me its when I try to open any doc, sideloaded book or file, my kindles goes haywire. It gets stuck for a bit and then I get that same popup. But its what happens after that that is weird. Once I try that with a doc, doesn't work so I go back to my home. When I then try to download anything from the cloud, kindle purchased books, samples it says downloading and complete, but they aren't actually there. They just will not download. The only thing that fixes it is a restart. I even did a complete factory reset on it and it didn't fix that issue. So for now I cannot open any docs on my Oasis. Thankfully I have other kindles that I can get my recipes on. The Voyage and basic with the same new update 5.10.1.1 does not have that issue.
I send feedback about this and also the issue with the books in the kindle store not showing any info other than the blurb on the Oasis. No reviews, no series info, no also boughts, etc. I send feedback from the device as they get a log that way. Settings, contact us, feedback.