Thread: Firmware Update Update 5.10.1.1 cleared all my books
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Old 11-06-2018, 10:41 AM   #14
shalym
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Join Date: Feb 2012
Location: New England
Device: PW 1, 2, 3, Voyage, Oasis 2 & 3, Fires, Aura HD, iPad
Quote:
Originally Posted by tunnel bore View Post
I've got a similar but slightly different problem following an automatic upgrade to 5.10.1.1 on a Paperwhite. My download books refund to open and the error message advised deleting them and re-downloading ("An error occurred. If you purchased this item from Amazon, delete the item and download it from the Cloud."). I did, it didn't help. I tried tried copying across a PDF via a USB link that won't open either. I've tried a hard-restart and a reset; neither worked. I've tried purchasing a new book and that queues for download, re-queues and re-downloads repeatedly. Yet to find a solution that will let me open anything. I appear to have a paperwhite brick.
Have you tried calling Amazon? You say that you tried a reset, was that a factory reset, or just a restart from the menu? If you didn't have to set up your Kindle (choose language, register with your account, etc) then you didn't do a factory reset.

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