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Originally Posted by chris86
Of course I tried factory reset first
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Sorry, but the is no "of course" here. Based on my experience here, a very large number of people do not know that there is such a thing as a factory reset, or thing that pressing the reset button is all that is needed. Me asking if you if you have done it might seem insulting, but as you didn't say you had, it is better to check than not.
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but as there's no image on the inner memory it didn't help much to solve the problem. I have to connect to a PC and make it visible somehow, then reformat it to FAT 32 and copy the Aura image file from the microSD card. I guess...
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As @PeterT is asking, how did you format the storage? On all Kobo devices, the storage is in three partitions. The root partition holds the OS and other executables. The recovery partition holds everything needed for a factory reset. The third partition is where the books are. In normal use, only the last partition is presented to the PC when the device is connected. If you reformat that partition, the device should still react to a factory reset. One of the steps in the factory reset is to format this partition. This should be able to handle reformatting an NTFS partition. If the factory reset isn't starting at all, then it suggests that there is another problem. Or you did something more severe than reformatting the partition when it was connected to a PC.
I have sent you a link to the image for the Aura HD. Booting from this is what has been reported as working in the past, but I haven't had any recent reports. And, I don't have steps for doing it. I don't know if there is anything needed other than putting the image on a card and putting that in the device.