I just got an email from Amazon saying that the release date for the new PW4 I ordered (on Oct 16) has been moved from the 7th of Nov to the 15th.
I understand, delays can happen. I also can afford to be patient; I have many, many ereaders. It's not an earth-shattering problem.
But, they could have fixed this. I ordered 32gb, wifi-only, NO SPECIAL OFFERS. I went to the website and checked the release dates (you have to customize and add to cart to see dates). My configuration shows the 15th. The exact same configuration, WITH SPECIAL OFFERS, shows the 7th. They could have removed the special offers from a special-offer device or they could have given me the option to take one with special offers and remove them later. It might have inconvenienced them slightly but from my point of view it would have been the right thing to do.
I don't want to cancel and re-order because I'm not sure it will correctly transfer my trade-in credits and installment plan option.
I may call Amazon to see if they can do anything but I'll have to calm down first so I can be polite.
EDIT!
So, I did the live chat contact. It took some time and 3 levels to understand the problem but it worked out exceedingly well. The rep was afraid the original trade-in credit would vanish and not be available for a re-order so he cancelled the order and issued another credit somehow. I re-ordered (with special offers this time) and the original credit was still there so I got both. When I told the rep about it he said no worries as long as I was happy! My new receipt has a delivery date of the 7th.