MobileRead Forums - View Single Post - Forma Lighting a Known Issue, Support Advises to Wait

kansaskyle · 10-31-2018, 01:03 PM

I contacted Kobo support and they had me do another factory reset, and send a picture of the screen. They told me I qualify for warranty replacement and sent me back to Walmart since that is where I purchased.

My local Walmart didn't know how to process a Kobo Forma warranty return so they refunded my purchase and told me to repurchase online. Unfortunately, Walmart.com is currently sold out of the Forma.

So now I have a nice shiny Walmart gift card with $284.51 in credit, but no Forma. I'm glad I still have my KA1.

10-31-2018, 01:03 PM	#30
kansaskyle Addict Posts: 245 Karma: 765530 Join Date: Jan 2017 Location: Austin, TX Device: Kobo Aura One & Forma, Kindle Voyage, PW, and Oasis 3	I contacted Kobo support and they had me do another factory reset, and send a picture of the screen. They told me I qualify for warranty replacement and sent me back to Walmart since that is where I purchased. My local Walmart didn't know how to process a Kobo Forma warranty return so they refunded my purchase and told me to repurchase online. Unfortunately, Walmart.com is currently sold out of the Forma. So now I have a nice shiny Walmart gift card with $284.51 in credit, but no Forma. I'm glad I still have my KA1.