|
Sooo..... I got locked out after three purchases yesterday evening. I remember this being discussed in this forum but it hadn't happened to me before. I just sent Harlequin the following message:
Hello,
Yesterday I saw that you are changing eBook providers. I have a significant amount of Harlequin My Rewards points, and don't wish to change the manner in which I read books so I purchased three books with points. I was going to continue buying more titles, but now under Free eBook it says "greyed out" not available. Can you please "unlock" my account? Is there a maximum number of titles that can be purchased in a single day?
I would like to use the majority of my points before this change over as I have no plans to download an app in order to read my Harlequin purchases. I will continue to purchase Harlequin titles from the digital provider of my choice.
I am sad to see your service changing. If you look at my account, I have been purchasing digital titles from Harlequin since 2011. You have lost a loyal customer with your changes.
Thanks,
|