Quote:
Originally Posted by MGlitch
Phone or the chat service is best and in that order.
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Yeah I started with phone and then switched to emails to provide contact info, shipping address etc. My contact at Kobo has been responsive to my emails, it is another group in Kobo that does the replacements. In any case the request has just moved to the next step "In Process (Replacement)" so hopefully I get notice of shipment by end of day today, if not I will try the chat option.