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MGlitch · 10-29-2018, 08:56 PM

On the Kobo Forma running 4.11.11911 there is a bug which will cause your Forma to 'freeze' while reading.

How to reproduce this bug:

1) Ensure you are on 4.11.11911 (not sure if it happens on the shipped firmware)
2) Enable the PIN setting in Settings>Energy and Privacy Settings
3) Put the Forma to Sleep (presuming power off would also work)
4) Wake/turn on Forma, open a book, kepub or epub, and take over 1 min or so to turn the page

The result is the Forma becomes unresponsive to touch, continues displaying the same page of the book, and you'll need to hit the sleep button to put it to sleep', then wake it, enter pin, and you're off to the races until you take over 1min to read a page.

I have submitted this to Kobo via customer support. I was unable to find a 'feedback' option the rep said was on the kobo website. But the rep said they would escalate the issue.

My friend likewise reported this issue. It’s easily reproducible and can be reverted by disabling the PIN. So anyone and everyone with a Forma can test this out.

10-29-2018, 08:56 PM	#1024
MGlitch Wizard Posts: 2,857 Karma: 22003124 Join Date: Aug 2014 Device: Kobo Forma, Kobo Sage, Kobo Libra 2	On the Kobo Forma running 4.11.11911 there is a bug which will cause your Forma to 'freeze' while reading. How to reproduce this bug: 1) Ensure you are on 4.11.11911 (not sure if it happens on the shipped firmware) 2) Enable the PIN setting in Settings>Energy and Privacy Settings 3) Put the Forma to Sleep (presuming power off would also work) 4) Wake/turn on Forma, open a book, kepub or epub, and take over 1 min or so to turn the page The result is the Forma becomes unresponsive to touch, continues displaying the same page of the book, and you'll need to hit the sleep button to put it to sleep', then wake it, enter pin, and you're off to the races until you take over 1min to read a page. I have submitted this to Kobo via customer support. I was unable to find a 'feedback' option the rep said was on the kobo website. But the rep said they would escalate the issue. My friend likewise reported this issue. It’s easily reproducible and can be reverted by disabling the PIN. So anyone and everyone with a Forma can test this out. Last edited by MGlitch; 10-30-2018 at 01:40 AM.