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mkberg, that exchange with the tech support agent was cringe...not for him, but for you. How embarrassing.
You were basically harassing the same person who tells you how many Skittles are left in stock. In fact the Kindle team will likely never see your concern (if that was your intention), because they're not going to read the whole exchange.
Next time email the Kindle team directly or tweet them or message some big bloggers to write about it. Don't harass those tech support dudes who literally have ZERO input on the device.
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