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Transcription:
Chat started: 2018-10-25 07:05 PM UTC
(07:05:34 PM) JM: I want to buy the forma but worried about the Dark Banding on the handle side.
(07:05:36 PM) Customer Service: Thanks for your message, please wait a moment while we connect you to one of our agents.
(07:05:43 PM) *** Aldo T. joined the chat ***
(07:06:09 PM) Aldo T.: Hello, thanks for contacting Rakuten Kobo, JM.
(07:06:25 PM) JM:
(07:06:34 PM) Aldo T.: Can you please tell me the reason of your worry?
(07:07:06 PM) JM: I've read on Reddit and on Mobileread.com that a lot of Formas recently released have light inconsistencies.
(07:08:18 PM) Aldo T.: I see. This a known issue JM. We are currently working to fix it.
(07:10:11 PM) JM: When will it be fixed? I want to buy it but I don't want to have to return it.
(07:10:30 PM) Aldo T.: I'm afraid we currently don't have an estimated time JM.
(07:11:40 PM) JM: That's sad.
(07:12:49 PM) Aldo T.: We are trying to fix the issue as soon as possible, JM. But if you want the Forma model specifically, I would recommend you wait a little.