Quote:
Originally Posted by soulfuldog
Just go to John Lewis and take a look at the Clara HD if possible (& take your Paperwhite with you to compare  ). Ignore how many LED's it has and ignore the customer service aspect. If you like the look of the Clara HD, go home and order it online from the John Lewis website, and that way you are covered to return it for a refund if you aren't happy with it under the Consumer Contracts Regulations. |
If I go all the way to John Lewis to look at the device, can't I ask to actually see the one I'm purchasing in order to check it before leaving, for light bleed etc? This would be better than going to the shop to see if I like the device before coming home to order it online.
I notice that John Lewis online, with an extra 2 years warrantee, is still £10 cheaper than buying it from Amazon uk, who are selling it for £129 (a marketplace seller fulfilled by Amazon).
In the UK, the Consumer Rights Act of 2015 should cover faulty goods without the need of an extended guarantee. So buying it from the shop SHOULD be safe enough.
I just read through the Consumer Contracts Regulations (on a Which page) and they do seem better. Now I'm not sure what to do: take a look at the demo model and, if I like it, buy the Clara from John Lewis (or Amazon, because I'm used to them) or take a look at the demo model, then if I like it, ask to see the device I'm buying in the shop in order to be sure it doesn't have the light bleed problem. That's assuming that the sales assistant would be this obliging in actually opening the box.
Or just order it from John Lewis/Amazon and hope for the best; I can always send it back if I hate it.
