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stumped · 10-23-2018, 02:48 PM

I have seen horror stories here from people returning items direct to kobo and being without money and without device for weeks.
Check which stories are for your country.
I am not sure whether in UK we can order direct from kobo or have to find a retailer

With John Lewis.com , an online order can be returned for a full refund.

Ditto for Argos, but Argos charge for delivery, usually. JL will deliver for free if you don't need it rushed.

The return option is sort of true for any new but faulty online item from anyone as we have UK law that says so, but some retailers will make life awkward and will try not to pay return postage.

Below is the Argos return policy. I could not find one at kobo and the kobo web site is useless in an android browser, can't get to the devices section as drop down menus do not work...

"Absolutely! We offer a 30 day returns guarantee on most items. (We’re nice like that.) So if you need to bring it back, just bring it back to any Argos store. Or if you got it delivered, we can collect it for free and refund your original delivery charge. If it is a small item you can also return it to a store at a convenient time for you and we can refund you immediately. However it may take 5 – 7 days for your bank to process the money.

We’ll either refund the cash onto the original payment method or offer you an exchange. Easy."

10-23-2018, 02:48 PM	#27
stumped Wizard Posts: 3,305 Karma: 10259306 Join Date: May 2016 Device: kobo forma, Kobo Libra, Huawei media Tab, fire HD10, PW3 HDX8.9,	I have seen horror stories here from people returning items direct to kobo and being without money and without device for weeks. Check which stories are for your country. I am not sure whether in UK we can order direct from kobo or have to find a retailer With John Lewis.com , an online order can be returned for a full refund. Ditto for Argos, but Argos charge for delivery, usually. JL will deliver for free if you don't need it rushed. The return option is sort of true for any new but faulty online item from anyone as we have UK law that says so, but some retailers will make life awkward and will try not to pay return postage. Below is the Argos return policy. I could not find one at kobo and the kobo web site is useless in an android browser, can't get to the devices section as drop down menus do not work... "Absolutely! We offer a 30 day returns guarantee on most items. (We’re nice like that.) So if you need to bring it back, just bring it back to any Argos store. Or if you got it delivered, we can collect it for free and refund your original delivery charge. If it is a small item you can also return it to a store at a convenient time for you and we can refund you immediately. However it may take 5 – 7 days for your bank to process the money. We’ll either refund the cash onto the original payment method or offer you an exchange. Easy." Last edited by stumped; 10-23-2018 at 03:03 PM.