Quote:
Originally Posted by CRussel
And finally, a mere 2 weeks later, Amazon has offered a full replacement for my bricked Echo. Or 50% off a new Gen2 Echo. Even though my original generation Echo was out of warranty by over a year. Patience (and over a decade of Prime membership, I don't doubt) finally paid off.
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Good deal. Amazon does seem to treat loyal, long time customers pretty well. They might treat others just as well, but no way of knowing. Most issues I've had have been quickly and satisfactorily resolved, though most of my issues have been shipping booboos or 3rd party sellers who didn't provide the item they said they would. Their generous, no questions asked return policy has been a really good thing. I've tried a few of their Paperwhite Kindles that were terrible to read on and they took them back. I also returned the Echo 2 last year when I got one and it sounded worse than the original. I hear they made some FW changes to improve them, but I doubt they really made them much better. At any rate, that return policy is what allows me to try out their new items by taking the gamble out of the equation. I rarely return anything, but if it really sucks I know I can return it.