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Old 10-12-2018, 03:01 PM   #12
Syana344
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Posts: 22
Karma: 546
Join Date: Dec 2015
Device: Kobo Glo, Aura, AuraHD, H2O, GloHD, Clara
Hi David

First thanks a lot for your interest. I'm absolutely aware that this is not really a common issue :-)

Quote:
Originally Posted by davidfor View Post
If you are seeing the error in the first post, that shouldn't have anything to do with the firmware version. That is calibre generating a file on the device from the list of books it has detected. Is it exactly the same error? I can't think of any reason this would be happening at half the number of books.
Yes it was exactly the same error which happened not once, not twice, but at least five or six times. After this happens, I have to start again the full process, means factory reset, customizing (patched version) and then the transfer of books into batches.

Quote:
Originally Posted by davidfor View Post
At the point that error happens, the device should be connected, and the list of books should show in the device list. Sending books should work, but, you will probably see the error after the send finishes.
This was exactly what happened when I tried some months ago to upgrade from 3.18 to 3.19 my GloHD. And at the end it finished in a fatal error on Kobo side. But now, with the Clara, I'm even not able to reach this point as the dumps happen on Calibre side before the "fatal error" can happen.

Quote:
Originally Posted by davidfor View Post
I would be interested in seeing exactly when this is happening. There is something about when this is happening that is bugging me. Could you run calibre in debug mode and send me the log? Do this by right-clicking on the preferences button and selecting "Restart in debug mode". Calibre will restart with a message about the mode. Connect the device, let the error happen and close calibre. The debug log will be displayed. Post that or put it somewhere and send me a PM with the link to download it. I'll look at it and see if I can think of anything to improve this.
Of course I can! I just need some time to do it. As the last transfer crashed, I have to restore the full device. Will take a couple of days as I'm absent this weekend, but I think Monday or Tuesday I'll be done with it. I'll send you a PM when done.

Have a very nice day
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