Quote:
Originally Posted by Tug
Since you added "send it to Amazon" I basically lost hope of making it work and stopped caring and did a factory reset and downgraded it to 5.8.0.0 went through with whole jailbreaking process and installed koreader for some reason it all worked out and I glad it did I really didn't want to return it cz this would have been twice in less than a month.i have no clue why kindle went crazy though .  
thanks anyway to all the people who replied
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That is information I did not consider.
A (new) Kindle with symptoms of hardware failure is extremely rare.
Two such incidents within a month is beyond belief.
Your problem must be caused by something external to the Kindle.
Check the obvious culprits -
how you are using the Kindle,
bad USB cable,
bad USB connectors on cable or PC,
bad USB port on PC,
USB 3.0 port on the PC which uses one of the recalled (defective) USB controller chips,
PC operating system,
etc, etc, etc.