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Originally Posted by Wearever
Wouldn't it be much easier to return a Kobo now that you can buy one from Walmart U.S. ? With a 15 day return window that would be the same as buying from Best Buy. Only Best Buy doesn't have Kobos.
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Not if you didn’t buy it from Walmart. Mine was direct from Kobo.
Quote:
Originally Posted by DNSB
How is Kobo customer service now supplied by Walmart? If you purchased your Kobo from Walmart, they are responsible for customer service on those for a limited period. From various posts, they have been responsive to return/exchange requests. If you purchase from Kobo directly or a retailer other than Walmart USA, Walmart has nothing to do with the customer service.
I really do wish that Kindle users would stop making that claim as if it applied to everyone and everywhere. Where I live, the local libraries support epub format (well, and a very small number of older PDF ebooks) and my KA1 and Clara HD Kobo ereaders can do loans directly from the device with no computer involved. Even if I place a book on hold from my computer, when it becomes available, it auto-magically syncs to all my Kobos. Admittedly, this is only in the countries where Kobo/Overdrive have implemented this functionality. In the USA, this would cover ~90% of the public libraries. If you live in Georgia, at the majority of public libraries you will run into GADD powered by RBDigital which only supports audio and epub, preferably using the RBDigital app. This brought to you courtesy of one of my overly numerous collection of relatives.
As for Kindle? Hmmm... download the ebook using ADE, strip the DRM, import into Calibre, convert to AZW3 or mobi format and send to your Kindle either directly or using the right ebook format, email. This is the user experience outside the USA and in the USA for libraries that do not support Kindle format loans.
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I contacted Kobo customer service through their website. Three separate times. The second and third attempts were answered by people who had Walmart/Rakuten signatures. The last one definitely kept trying to send me to my local Walmart to buy a new reader rather than fix the current one.
I borrow from libraries in both the US and U.K. they all support kindle or ePub, you just choose which you want. Choosing Kindle sends you to Amazon where it sends your library book direct to device and removes it when the lend is finished. I can’t guarantee all libraries do that, but the four library systems I borrow from all do.