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i've had a claim against me once selling on ebay. in that case, it appears that the buyer had an identical product to what i was selling. the purchaser had it for a few days, then placed a claim against me. i wanted proof, so asked for the product to be returned to me. upon opening it, i found that the product had been dropped and tampered with. it looks like they opened up the device (original screws were all scratched up) and may have transplanted some of the electronic components. i denied the claim on the basis that it was insured through the carrier. if he wants to claim against the carrier, it's up to him.
i was firm in my view because during the entire transaction, he insisted on multiple occasions that i add insurance. so i was suspicious from the beginning but sold it to him anyway. lesson learned.
in your case, i would suggest video proof showing from start up and ending at the system info page so that you can see the serial number. you may also want him to do close up videos around the edges to see if it's been tampered with. your buyer may have another oasis in this "broken" state and purchased yours with the intent to "prove" to you that you sent him a defective product. he may even go so far as to send you back his broken product claiming that it's yours.
of course, this is all pure speculation and i may be completely wrong here.
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