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I've owned 8 or 9 Kindles, and only one just failed, and it was over 2 years old when it did. I had given it to a friend, and the screen scrambled/failed, which could have been caused by something she did. My first Kindle from 2009 still works. I had a Kindle basic, (the little one with thin page turn buttons) that had a battery issue under warranty that was replaced.
I've handed several off to friends etc, and sold the DX I had.
Having used both a Kobo and many Kindles...the Kindle universe is just better, especially for the non-techie users. The ability to wirelessly send non-Amazon books to your devices is a huge plus imo, and having them stored on your Amazon account is also a plus.
Kobo devices are fine, but Amazon wins on all the rest of the issues that pertain to buying and organizing your books. I never dealt with Kobo customer service, but Amazon has always been top flight for me.
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